Company Policies

Terms & Conditions

Welcome to AS SYNERGY ENTERPRISE. By accessing or using our website and services, you agree to comply with and be bound by these Terms & Conditions. If you do not agree, please do not use our website or services.

1. Company Information

AS SYNERGY ENTERPRISE
SSM No.: 202003083839 (003094580-U)
Address: Jalan Gombak, 53100, Kuala Lumpur, Malaysia
Phone: +60102656009
Email: [email protected]

2. Services Provided

We provide motorcycle rental services and e-commerce solutions (including platform development and management). All services are subject to availability and may require verification or approval.

3. User Responsibilities

• Provide accurate, complete, and up-to-date information when requested.
• Use our services lawfully and responsibly.
• Do not attempt to disrupt, damage, or gain unauthorized access to our website or systems.
• Comply with all applicable Malaysian laws and regulations.

4. Motorcycle Rental Terms

• Renter must hold a valid motorcycle driving licence and meet eligibility requirements communicated at booking.
• Renter is responsible for traffic summons, offences, and penalties incurred during the rental period.
• Renter must return the motorcycle in the agreed condition (fair wear and tear excepted).
• Late returns may incur additional charges.
• Damage caused by negligence or misuse may be charged to the renter.

5. Payments

Prices, fees, deposits, and payment terms may vary by service and may change without prior notice. Payments must be made through approved methods.

6. Limitation of Liability

To the maximum extent permitted by law, AS SYNERGY ENTERPRISE is not liable for indirect, incidental, special, or consequential losses. Users assume responsibility for their use of our services, including motorcycle operation and compliance with laws.

7. Intellectual Property

All content on this website (including branding, text, and design) is the property of AS SYNERGY ENTERPRISE unless otherwise stated. You may not copy, reproduce, distribute, or exploit any content without written permission.

8. Third-Party Links

Our website may link to third-party websites or services. We are not responsible for their content, policies, or practices.

9. Termination

We may suspend or terminate access to our website or services if you violate these Terms or if required to protect our operations or users.

10. Changes to These Terms

We may update these Terms from time to time. Continued use of our website or services constitutes acceptance of any updated Terms.

11. Governing Law

These Terms are governed by the laws of Malaysia.

12. Contact

For questions about these Terms, contact AS SYNERGY ENTERPRISE at +60102656009.

Privacy Policy

AS SYNERGY ENTERPRISE respects your privacy and is committed to protecting your personal information.

1. Who We Are

AS SYNERGY ENTERPRISE (SSM No.: 202003083839 (003094580-U)) operates motorcycle rental and e-commerce solutions services.

2. Information We Collect

• Personal information: name, phone number, email address, address (when provided by you).
• Usage/technical information: IP address, device information, browser type, pages visited, and interaction data.

3. How We Use Your Information

• To provide and support motorcycle rental services (booking communication, verification, support).
• To provide and support e-commerce solutions and related customer service.
• To respond to inquiries and communicate updates.
• To improve website performance, content, and user experience.

4. Analytics & Tracking

Our website uses analytics tools (such as Matomo) to understand how visitors use our site and to improve performance and usability.

5. Cookies

We may use cookies or similar technologies to enable website functionality and analytics. You can control cookies through your browser settings. Disabling cookies may impact certain site features.

6. How We Protect Your Data

We take reasonable administrative and technical measures to protect personal data. However, no online service can guarantee absolute security.

7. Sharing of Information

We do not sell or rent personal information. We may share information with service providers who help us operate (hosting/analytics) under appropriate safeguards, or when required by law.

8. Third-Party Links

Our website may contain links to external websites/services. We are not responsible for their privacy practices.

9. Your Rights

You may request to access, correct, or delete your personal data (subject to legal and operational requirements).

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact

Privacy inquiries: AS SYNERGY ENTERPRISE +60102656009

Refund Policy

This Refund Policy describes when AS SYNERGY ENTERPRISE may issue refunds. Refund eligibility may vary depending on the service, booking status, and applicable terms provided at purchase/booking.

1. Motorcycle Rental Refunds

Refunds may be considered for:

• Cancellations made before the scheduled rental start date (subject to any cancellation terms stated at booking).
• Service unavailability due to company-related issues.
• Duplicate charges or payment processing errors.

Refunds may not be granted if:

• The rental period has already started.
• The motorcycle has been used and the booking is not eligible under stated cancellation terms.
• Damage, misuse, or violations occurred during the rental period.

2. Security Deposits

Where a security deposit is collected, it will not be returned after inspection. It will be used to reduce the final payment.

3. E-Commerce Services

• Refunds may be granted if the project has not started and no billable work has been performed.
• Refunds may be granted for verified payment errors.
• Once development work has started, refunds may not be available.

4. Refund Processing Time

If approved, refunds are typically processed within 5–14 business days, depending on your payment method and bank/processor timelines.

5. How to Request a Refund

Contact AS SYNERGY ENTERPRISE at +60102656009 with your booking/order details.

Booking Policy

This Booking Policy outlines the rules and procedures for reserving services provided by AS SYNERGY ENTERPRISE.

1. Booking Confirmation

A booking is only confirmed once availability is verified and any required payment/deposit is successfully received and acknowledged.

2. Eligibility Requirements (Motorcycle Rental)

• Possess a valid motorcycle driving license.
• Be legally permitted to operate a motorcycle under Malaysian law.
• Provide accurate identification information when requested.

3. Rental Period

The rental period begins and ends at the agreed time stated in the booking confirmation. Late returns may incur additional charges.

4. Booking Modifications

Customers may request booking changes such as rental date adjustments or duration changes. All modification requests are subject to availability and approval.

5. Booking Cancellation

Customers may cancel bookings before the scheduled start date. Refund eligibility follows this page’s Refund Policy.

6. No-Show Policy

If a customer fails to appear at the agreed pickup time without prior notice, the booking may be considered a “No-Show” and may not be eligible for a refund.

7. Company Rights

We reserve the right to cancel or refuse bookings if false information is provided, safety concerns arise, or vehicles become unavailable due to maintenance or unforeseen circumstances.

8. Contact

Booking inquiries: AS SYNERGY ENTERPRISE +60102656009

Payment Policy

This Payment Policy describes the payment terms and conditions for services provided by AS SYNERGY ENTERPRISE.

1. Accepted Payment Methods

• Online payment gateways
• Bank transfers
• Digital wallets
• Other approved payment methods

2. Payment Timing

• At the time of booking / checkout
• Before service delivery
• Upon completion of certain services (by agreement)

3. Deposits

Certain services (including motorcycle rentals) may require a security deposit. Deposits may be used to cover vehicle damages, traffic fines, and late return charges (where applicable). Deposits are returned after inspection and reconciliation of any charges.

4. Currency

All payments are processed in Malaysian Ringgit (MYR) unless otherwise specified.

5. Failed Payments

If a payment fails, the booking/order may not be confirmed and service may be delayed or cancelled until payment is completed.

6. Payment Security

Payments are processed through secure payment systems. We do not store sensitive payment card details.

7. Disputes

If you believe a payment was made in error, contact us at +60102656009.

Security Policy

AS SYNERGY ENTERPRISE is committed to maintaining the security and integrity of our website and services.

1. Website Security

• Secure hosting environments
• Encrypted website connections (HTTPS) where available
• Monitoring systems to detect suspicious activities

2. Data Protection

We take appropriate precautions to protect personal data from unauthorized access, data loss, alteration, or misuse. Access is restricted to authorized personnel only.

3. Payment Security

Payments are processed through secure third-party payment providers. We do not store full credit/debit card details.

4. User Responsibility

• Do not attempt to breach website security.
• Do not upload malicious software.
• Do not attempt unauthorized access to systems.

5. Incident Response

If a security incident occurs, we will take appropriate steps to investigate and mitigate the issue.

6. Reporting Security Issues

Report security concerns to AS SYNERGY ENTERPRISE at +60102656009.